How to Choose a Computer Repair Company
Plenty of families have their own choices of of self-described computer guys who are more than talented in doing computer repairs, and doing them correctly. However, what differentiates experts from the ones you would actually want to tinker with your computer are experience, support, and documentation. If you know what questions to ask, you can quickly weed out the fly-by-night folks from those ones that truly mean business.
There are various types of computer certifications nowadays. Some are important to computer repair, and others not really. The bottom line here is, ask if them what their certifications and other credentials are. If they don’t, or if they answer that they have some kind of “certification,” simply write down the details and verify legitimacy issues later.
Experience and Client References
Then how much experience they have and if they can give you some client references. Technicians usually have references ready– customers they get along with pretty well and who are more than happy to recommend them. The point here is just to ask how long they’ve been working as computer technicians, and get two or more customer names.
As we mentioned, Apple offers their own certifications, Microsoft as well and so on. Beyond OS, there are also technicians who are just more skilled and knowledgeable in dealing with computer brands, even if they mostly work with Windows machines. All PC manufacturers have quality issues year after year, and technicians who have significant experience just learn about these problems from having to resolve countless common problems. Simply ask if they focus on specific computer brands.
Rates and Cost Limits
Any type of PC problem shows hints of a potential cause – perhaps the hard drive, the display, the motherboard, etc. It normally takes an hour maximum to know that, and since a one-hour minimum charge is usually required, simply ask the tech if they can use that entire hour troubleshooting before coming back to you to say if they’ll need more time and more money to resolve the issue. A refusal means you should find another tech.
Backing up data before repair is ever more important these days. So a perfect way to see if this technician should be allowed to mess with your computer is to ask what preliminary backup procedure they plan to do. If they just give you that blank stare, look for another prospect.
Ask the tech if they will provide a repair guarantee and for how long. As soon as you get a satisfactory answer, have them write down your agreement before you begin the repair. This document will work for the protection of both sides.
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